Last updated December 15, 2025
Thank you for choosing VillageAlley.com. Your satisfaction is not just a priority, it’s our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help. You can return it for a refund, store credit, or exchange. Please see below for more information on our return policy.
RETURNS
Please postmark all returns within fifteen (15) days from the delivery of the purchased item. All returned items must be in their original condition, with all tags and labels attached, and any manuals, cards, accessories, and original packaging intact.
RETURN PROCESS
Returning an item is a simple process. Feel free to reach us at contact@villagealley.com to request a Return Merchandise Authorization (RMA) number, which we will send to you within 24 hours. Once you have the RMA number, securely place the item in its original packaging along with the return form provided, and mail it to the address below:
VillageAlley.com
Attn: Returns
RMA #
ShriKrishna Paradise, B02,
Plot No. 73, Sector No. 6,
Moshi Pradhikaran,
Pune, Maharashtra 411070
India
We will cover or reimburse the return shipping charges.
REFUND OR EXCHANGE
After receiving your return and inspecting the item’s condition, we will process your return or exchange. We may also reach out to verify any damage or defects in the product before processing a refund or replacement. Please allow a minimum of fifteen (15) business days for processing your return or exchange, starting from the date we receive your item. Refunds may take 1-2 billing cycles to appear on your credit or debit card statement, depending on your card company. We will send you an email notification once we have processed your return.
EXCEPTIONS
Please note that the following items cannot be returned or exchanged:
- ITEM A
- ITEM B
- ITEM C
QUESTIONS
If you have any questions or require additional clarification regarding our return policy, please don’t hesitate to contact us.